SMARTnet Featured Articles
Welcome to the SMARTnet channel, your daily dose of SMARTnet news and updates! SMARTnet is a technical support service that gives IT technicians access to Cisco's engineers and their resources such as online troubleshooting tools, hardware replacement options and online access to operating system updates. SMARTnet offers support for any of your Cisco equipment and is available through Cisco or a variety of resellers. Stay tuned to the SMARTnet channel for the latest industry news.
According to a recent study, the No. 1 concern among businesses is related to costs - facing the pressure to reduce costs and shrinking IT operational costs. The same study found that 80 percent of companies would turn to a third party for IT maintenance if the cost was lower.
There's long been a divide between those who know IT and everyone else, a symptom of which is the "geek" label for anyone particularly good with computers. This has certainly carried over to the enterprise, where it is not uncommon for IT leaders to complain that management does not understand the role and opportunities of IT.
Original equipment manufacturers (OEMs) supply thousands of enterprises with equipment, hardware and software to improve business processes, communications and productivity. While they may offer the best equipment, when it comes to offering maintenance solutions for these products, they may not be the best option.
Today's federal CIOs have a lot on their plates, managing more than just information for the organization at large. According to a recent TechAmerica survey, these federal corporate leaders are primarily concerned with the agency budget, while human capital and cyber security concerns are close behind.
When it comes to getting fast, expert technical support on Cisco equipment, there is always Cisco's SMARTnet service. It offers anytime access to Cisco engineers in the Technical Assistance Center (TAC), as well as an extensive range of resources, tools and training. It's worth the cost, right?